Privacy Policy
What information we collect, why we collect it, and how you can control it.
Who We Are
This Privacy Policy explains how Hellgate Carbons ("we," "us," "our"), a Florida-based business, collects, uses, and protects information when you visit hellgatocarbons.com (the "Site") or place an order with us.
Information We Collect
We collect information in the following ways:
| Type | Examples |
|---|---|
| Order & account information | Name, shipping/billing address, email, phone number, order history |
| Payment information | Processed directly by our third-party payment processor — we do not store full card numbers on our servers |
| Communications | Emails, texts, or calls you send us, including custom build requests |
| Browsing data | IP address, browser type, pages visited, and similar technical data collected automatically via cookies |
How We Use Your Information
- To process and fulfill your orders, including shipping and customer support
- To respond to custom build requests and general inquiries
- To send order confirmations, shipping updates, and (only if you opt in) marketing communications
- To improve the Site and troubleshoot technical issues
- To detect and prevent fraud or abuse of the Site
Cookies & Tracking
Like most e-commerce sites, we use cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use the Site. This may include analytics and advertising cookies where enabled. You can control or disable cookies through your browser settings, though some parts of the Site (like checkout) may not function properly without them.
How We Share Information
We do not sell your personal information. We share information only as needed to run the business:
- With our payment processor, to securely process transactions
- With shipping carriers, to deliver your order and provide tracking
- With service providers who help us operate the Site (e.g. website hosting), under confidentiality obligations
- When required by law, such as in response to a valid legal request
Data Retention
We retain order and account information for as long as needed to fulfill orders, comply with tax and accounting obligations, and resolve disputes. You may request deletion of your information as described below, subject to our legal recordkeeping requirements.
Your Privacy Rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to opt out of certain data uses. To exercise any of these rights, contact us at info@hellgatocarbons.com and we will respond in accordance with applicable law.
Data Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
This Site is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes To This Policy
We may update this Privacy Policy from time to time. Changes take effect immediately upon posting to this page, and the "Last Updated" date above will reflect the most recent revision.
Contact Us
Questions about this Privacy Policy or your data can be sent to info@hellgatocarbons.com or by calling +1 (915) 309-8745. Full contact and business details are on our Contact Us page.
We're Happy To Explain Anything Here.
Reach out any time — we're glad to walk through how your information is handled.